Once I picked the MacBook up from repair, the lid made a cracking noise when it opened and closed and a usb-c port loses connection if the cable is lifted gently. There are no visible marks anywhere else on the mac, no sign of impact. I presume acknowledging such a fault would open the flood gates to complaints and there is no good way to discern between genuine issues and accidental damage. (btw I live alone)Īpple said they have never seen this issue, that it was impossible for this kind of damage unless the screen had been hit or dropped and charged me almost £500 to repair it which I had no choice but to cough up. ![]() When I returned back from lunch and woke the MacBook from sleep, the following crack was showing and I took a photo immediately. ![]() I was using it all morning for work, I was working remotely so it did not leave my desk. The above posts appear to show a crack beginning from the edge of the screen - my screen crack spontaneously appeared a little further up from the bottom after 20 days of use.
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